I submitted a support ticket on this and so far have not received a response from support. As a side note, the ticket process was interesting. You fill out the required information and submit it and you receive NO ticket number for it. Further more when you try to ask about your ticket they require you to have a ticket numberr! Very SAD
As much as I hate to do this I may have to send it back to the eStore I bought from for a refund or replacement. I guess my expectation were to optimistic with this whole process.